1. Who we are
The Samad Group is a brand operated by TSG Consultation, registration number 202503114255 (003723783-X). This policy applies to the use of our website and communications relating to our services.
2. Information we may collect
We may receive information that you voluntarily provide when contacting us by telephone, email or WhatsApp.
- Your name and contact details.
- The services you are interested in.
- A summary of your enquiry or circumstances that you choose to share.
- Communications relating to your enquiry or services.
3. WhatsApp form on this website
The enquiry form on this website prepares a message on your device and opens WhatsApp. The website does not store the contents of the form in our database before you send it.
If you continue and send the message through WhatsApp, the processing of your information by WhatsApp is subject to that platform's terms and privacy policy.
4. How we use information
- To respond to enquiries and arrange consultation sessions.
- To assess the appropriate scope of services.
- To provide, manage and improve our services.
- To meet applicable legal or regulatory obligations.
- To protect our rights, safety and operational integrity.
5. Sharing and security
We do not sell your personal information. Information may only be shared with service providers required for our operations, professional advisers or authorities when required by law.
We take reasonable steps to protect information, but no method of electronic transmission or storage can be guaranteed to be completely secure.
6. Retention of information
Information is retained only for as long as necessary for the purposes for which it was collected, customer relationship management, compliance obligations and the lawful resolution of disputes.
7. Your rights and enquiries
To request access, correction or further information about your data, contact samad@tsg.net.my or +60 13-876 1544. Requests will be considered subject to applicable law.